Do I need to register for an account before Purchasing?
No, you don't need to register for an account to purchase from Surf Society. If you prefer, you can check out as a guest, which will not create an account for you. However, there are advantages to registration such as a simpler checkout and easier order tracking for future updates.
Does Surf Society Ship Internationally?
Unfortunately we only ship within Australia at this point in time. However, please do not hesitate to contact us if you are based in New Zealand as we can offer custom freight quotes to your location.
How do I place an order online?
Ordering online is easy! Simply find the items you would like to buy by either browsing through our categories or searching based on a keyword of your choice. Then, add the products to your cart by clicking on the ‘Add to cart’ button. Now, click view your cart, and once you are happy, proceed to checkout. Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest. Enter your payment details and click ‘Pay now’ to complete your purchase. We'll then send you an email confirming the details of your order.
Are the items online available in store to view?
Yes! All items sold at Surf Society are available in store and online, so feel free to see us in person for some personalised service or shop from the comfort of your couch online.
Are the items online the same price in store?
Yes! All items sold at Surf Society are the same price whether sold online or in store..
What form of payments do you accept online?
When shopping online with us, you can pay by credit card (Visa and Mastercard), Surf Society eGift Card, Paypal, Afterpay and Zip.
Surf Society implements Secure Socket Layer Technology (SSL) to encrypt your information and ensure it remain safe and secure. Surf Society does not record, store or keep your card details, pins or 3 digit security codes during any transaction or sale, so you can be confident that your security and online safety is a top priority.
Surf Society offers free click and collect at any store location. We also ship Australia wide.
Delivery fees will vary depending on your area and the amount of items in your cart. We suggest proceeding to the checkout page after adding your items to cart to check the custom freight quote provided in the checkout for a correct total.
Yes you can. Simply select Order Comments and Checkout and stipulate "I consent to authorising my parcel be left unattended". Please be aware however, that by doing so, you hold the liability if the parcel is stolen or misplaced and are therefore unable to place a warranty or transit claim with Surf Society.
Can I make changes to my order after checkout?
You sure can! Surf Society will accept any changes to your order (product changes, shipping details etc) as long as the order has not been dispatched and still remains in our warehouse. If you require an order alteration please give us a call ASAP and we will arrange the required changes for you.
Usually 3-5 business days for East Coast Metropolitan Areas (cities). Depending on your area, delivery can take as little as 2 days or as long as 14 days for remote rural areas. We'll share a link with you so you can quickly and easily track your order.
When do I get my tracking details?
Surf Society releases the tracking details of every delivery after the item has been picked up from the courier. A tracking number will be issued and your order status updated to ensure you are aware of the order update and remain well informed.
Surf Society takes extensive measures to ensure boards are packed adequately for transport, this includes wrapping the board in a EVA Foam or Cardboard Hex-Cushion Wrap in addition to a durable cardboard box exterior. We have an experienced team of employees and work closely with freight companies and couriers as we know how important it is that your board arrives safely at its destination.
To make it easy, we recommend customers utilise a business address for shipping or select "Authority to Leave" at checkout to ensure that their parcel arrives at the required destination.
If this is not possible, you will receive a notification in your mailbox and the parcel will be available for pickup at the closest depot, similar to what would happen with a standard Australian Post Package.
If you are wanting the item redelivered to your address, this is a possibility but an extra $50 fee will be applicable.
If a mistake has been made with your order please email info@surfsociety.com.au and a customer service representative will be more than happy to sort the issue out in a prompt and efficient manner.
Sizing is an important part of any board purchase. We recommend:
Surf: Beginners typically start on a Mini Mal around 7'6 or a large Fish over 6'2. Intermediate to advanced users can utilise volume based measurements such as 40% of their weight to litres for a closer indicator for size.
SUP: Beginners typically start on an all-rounder of flat water board, which has enough volume, length and width. We suggest a 10ft x 32" wide model for most beginners and then for intermediate to advanced uses they can times their weight by 1.5 for an indicator of the litreage they require.
Alternatively, we highly recommend using our Volume Calculator found on each and every board page.
Typically, no, because most surfboard and SUP manufacturers do not offer a warranty on surf craft due to the inherent fragile nature of the materials. However, here at Surf Society we offer an extensive warranty on all board purchases.
If you would like to find out more about any of the products found on this website, please give us a call on 1800 99 1800 or send us an email at info@surfsociety.com.au and we will have a board specialist give you a run down on the finer details of each product.
