OUR PROMISES

PRICE MATCH PROMISE:

Surf Society take great pride in offering the most competitive prices Australia has to offer.  We love offering our customers the best value money can buy and as such stand by our products and price promise!

Our Price Match Promise is super simple.  We price our items low, so that you can enjoy year round everyday low prices but on the odd chance you find a better price on a particular item, simply tell us and we will happily beat it by 10% off the difference!  Just make sure your price match request is made at the time of purchase.

Terms & Conditions:

  • The item must be in stock at Surf Society and the competitor you are seeking a price match.

  • The products must be identical or an equivalent model (at Surf Society's discretion).

  • We need to be able to verify the offer (eg. please provide us with a link to the item or an itemised quote showing the item price).

  • Price match request must be made at the time of purchase.

  • Does not extend to online auction offers, or any refurbished products.

  • The Price Match Guarantee does not apply to obvious pricing errors or clearance/close-out/discontinued items.

  • All price matches exclude freight unless specified otherwise.

  • We reserve the right to make the final decision.

 

SAME DAY SERVICE (NOT AVAILABLE DURING COVID SORRY):

At Surf Society, we know just how eager you are to get out and enjoy the waves.  As such, we offer same day service on all online orders to ensure your board is picked and packed and ready for collection on the same day (by yourself or a courier).

Terms & Conditions:

  • Business days based on company trading times - 9:00am - 5:00pm (ACDT)

  • Excludes public holidays and weekends

  • All available orders will be picked and ready for dispatch within 24hrs of purchase.  This excludes pre-orders and out of stocks.

 

RAPID RESPONSE TIME:

We understand how good help is hard to find, that's why we ensure all inquiries are handled within a 24hr time period, rain, hail or shine.  So if you have an question that needs answering urgently, feel free to contact us by phone, email, text or chat and we will be happy to help you out.

Terms & Conditions:

  • All responses will be made within 24hrs business hours.

  • Where a phone call cannot be returned, a voice message will be left.

 

GIVING BACK TO OUR PLANET:

As surfers and SUP riders, we love and revere our ocean and our planet. That's why we've partnered with i=change to donate $2 from every purchase to a project of your choice. Click to find out more about each project: