TRACKING YOUR ORDER
HOW TO TRACK YOUR ORDER?
Once your item has been shipped you will be provided with a consignment or tracking number. To track your order; simply follow the link/s below and enter your unique consignment/tracking number.
Typically, Surf Society utilise Direct Freight Express for board deliveries and Australia Post for Accessory orders. However, some areas of Australia may utlise the additional courier services.
- Direct Freight Express Shipments: Click Here
- Australia Post Shipments: Click Here
- Pack & Send Shipments: Click Here
- Startrack Shipments: Click Here
- Hunter Express Shipments: Click Here
- Fastway Courirer Shipments: Click Here
- Courier Please Shipments: Click Here
HOW LONG WILL MY ORDER TYPICALLY TAKE TO ARRIVE?
Surf Society utilises third party shipping providers in order to complete its deliveries, so we must express that all times are estimations only. All estimated times are calculated based on when the order has left the Surf Society warehouse.
| STATE | REGION | TIME FRAME |
| QLD, NSW, VIC | Metro | 2-4 Business Days |
| Rural | 5-7 Business Days | |
| SA, ACT | Metro | 4-5 Business Days |
| Rural | 5-7 Business Days | |
| TAS, NT, WA | Metro | 7-10 Business Days |
| Rural | 12-14 Business Days |
WHAT HAPPENS ONCE I PLACE MY ORDER?
1) After Checkout
After your order has been placed in our checkout, our customer service team will allocate your order for dispatch and place you in the packing queue. This process typically takes around 24hrs (48hrs in peak season).
2) Picking and Packing
Once your order has been placed in the packing queue, the warehouse team will collect your order, securely pack and process your order items and have them ready for courier collection. Queue times typically have a 24 to 48hr turnaround time, 72hrs in peak season.
3) Consignment Tracking
Once your order has been collected from the warehouse and dropped of at the dispatch centre, the courier will issue a consignment and tracking number. This process typically occurs 12 to 24hrs after the order has been collected.
4) Accepting Delivery
Surf Society completes a thorough inspection of every product prior to dispatch to ensure each and every item leaves our warehouse in a saleable and suitable condition. However, please be aware that the delivery is completed by a third party and as such; we advise all customers to thoroughly inspect their goods for transit damage prior to signing and accepting delivery.
Please be aware that by signing for your delivery, you are stating that you are satisfied that your goods have arrived in working order. If you are unsure we suggest writing "STI" instead of your signature which stipulates you accept the deliver "Subject To Inspection" and therefore can still make a transit claim with the courier if required.